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How do you process credit cards?
Matt asks: In my experience, credit card processing has been one of the major hurdles in starting an online business. Especially recurring/subscription charges. You’ve got PayPal, which seems a little unprofessional (and is a pain in the a*), and an absurd number of 3rd party vendors …
How we reduced chargebacks by 30% (as a percentage of sales)
We’ve never had a lot of chargebacks (a chargeback is when a customer calls their credit card company to dispute a charge they don’t recognize), but last year we made a simple change that reduced our chargebacks by 30% as a percentage of sales. I can’t be certain the reduction …
Hulu CEO: "We screwed up royally"
Great apology note from Hulu’s CEO [via DF]: This note, however, is not about the fact that episodes of ’’It’s Always Sunny in Philadelphia’’ were taken down. Rather, this note is to communicate to our users that we screwed up royally with regards to how we …
The Hofmeister Kink: A Lasting BMW Design Detail
Small design details can set products apart and leave a lasting impression.
How Cook's Illustrated thrives while others are dying
Not all publications are on a financial deathwatch. Cook’s Illustrated takes no ads and charges for access to its recipes online. According to “Let’s Invent an iTunes for News,” the publication has 900,000 print subscribers (and 100,000 newsstand buyers) and is thriving online with …
Announcing the New York Times Congress API
We’re pleased to announce the Congress API, which lets developers access information about Congressional representatives and their votes.
My visit to American Apparel
Ed: This is a guest post by Kevin Meyer, the President of Factory Strategies Group, which operates Superfactory. He also writes an excellent blog called Evolving Excellence. In this post, Kevin des…
Steve Jobs speaks out about his health
The official source for news about Apple, from Apple. Read press releases, get updates, watch video and download images.
Balsamiq - A look back at 2008
News and announcements from your friends at Balsamiq.
SvN: Design Decisions: The new Highrise signup chart
A couple weeks ago we launched the new Highrise marketing site. We’re still iterating that design post-launch, and we have a big post brewing about that design process, but today I wanted to share some of the iterations we explored for the new signup chart. The start Here’s where we…
The Untold Millions
The media is biased towards stories that want to be told. This is especially true about the media covering the web world. It’s much easier to write a story about Facebook, Google, Youtube, or any of the other limelight stories where much of the juicy details are willingly shared. We have s…
Why you should support Mac OS X and Linux
Last I checked, Mac OS X had around a 5% market share, and Linux had much less than that (among consumers). I can feel that many PHBs look…
Mibbit: One year old, and profitable
Mibbit is a fully featured IRC Client. Allowing you to interact realtime with your friends. Chat, play games, colaborate on projects together and more.
Google Chrome Officially Out of Beta
Insights from Googlers into our products, technology, and the Google culture