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5621

What's Salesforce? (2019)

Customer relationship management (CRM) is the biggest, fastest growing software market in the world. $40B is spent on CRMs annually, and almost all companies have one. But for those of us that don’t directly use a CRM… what’s the big deal? A CRM is the source-of-truth for all customer data and interactions. Need to…

5622

How Tech Loses Out

This article is part of a series on (European) innovation and capabilities. Hi everyone, This is a transcript of my presentation over at the European Microwave Week 2020, actually held in 2021. You can find the video here and the slides here. I’d like to thank Frank van Vliet, general chair of the EMW, for inviting me…

5635

DHH: Let It All Out

Casey's reporting for The Verge brought some of the dirty laundry that helped motivate our change of direction regarding societal politics at Basecamp onto the public record. It erased part of that fine line we try to toe between sharing as much of the inner workings at the company as possible while respecting the…