I enjoyed Sean Boots’ look back at the first decade of the Canadian Digital Service , which started at the same time that I started at 18F . It sounds like CDS ran into the same obstacle as every successfully digital service: user research and product thinking reveals the need for fundamental change in service…
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I’m a smart guy. I’m not bragging. It’s not like I deserve any credit for being smart. I didn’t do anything to make that happen. I’m also tall, but nobody compliments me on that. (Good job being tall!) Intelligence is an immutable characteristic that I have at times capitalized on and at other times let […]