Startup marketing, billing, monetization, pricing, and some more
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Trying to cobble together your own billing system is like wrestling an octopus that's armed with tax codes and invoices instead of tentacles. It's a beast of complexity that can tangle up everything from customer support to compliance. I have 14 points on why it's hard.
Half a year ago, I joined Pleo, a FinTech startup with around 15,000 customers (we’re always hiring at Pleo!). I joined to take on and further develop the billing infrastructure. When I joined, I was actually a bit concerned about the narrowness of the new role and the new team. I mean, really… How much […]
Building your own entitlement service is key for supporting a modern, flexible SaaS product. Whenever I read about billing systems, there’s a lot of talk about the billing aspects but not so much around entitlements. In the spirit of sharing, and since I haven’t found any good articles about it, I decided to tell you…