Vals AI Blog company blog

How Far Will AI Assistants Go for a Refund They Can't Get?

by Matilda Glynn-Henley vals.ai published 2026-10-154 min read

Six AI assistants pursued an impossible £350 train refund in a simulated world, escalating to government officials, legal clinics and bank chargebacks.

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AI & Machine LearningTech Industry & Business2026

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