Joel on Software personal blog
Seven steps to remarkable customer service
As a bootstrapped software company, Fog Creek couldn’t afford to hire customer service people for the first couple of years, so Michael and I did it ourselves. The time we spent helping customers t…
- Points
- 83
- HN comments
- 8
- Submissions
- 1
- Cited by
- 13 commenters
Tech Industry & BusinessCareer & Management2007
On Hacker News
| Submitted | Title on HN | Points | Comments |
|---|---|---|---|
| Feb 19, 2007 | Seven steps to remarkable customer service by beau | 83 | 8 |
Cited in comments
Linked from 19 Hacker News comments by 13 different people, from Feb 2008 to Oct 2016.
Most recent:
- dragonbonheur · Oct 23, 2016
- wmf · Jan 27, 2015
- preinheimer · Apr 23, 2014
- rogerbinns · Dec 5, 2013
- rogerbinns · Feb 13, 2013
- DenisM · Jan 12, 2013
