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Common-knowledge effect: A bias in team decision making
Teams often make worse decisions than individuals by relying too much on widely understood data while disregarding information possessed by only a few individuals.
Nielsen Norman Group
A leader in the user experience field, NN/g conducts groundbreaking research, trains and certifies UX practitioners, and provides UX consulting to clients.
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Everything I Needed to Know About Good UX I Learned While Working in Restaurants
Good UX has great customer service at its base. Restaurants provide many instructive examples for designers.