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Losing faith in UX
Digital design increasingly exploits users.
Creative Good
Mark Hurst’s projects about how technology is affecting us, and what we can do about it.
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Customers don't want chat bots
I came across an intriguing comment recently by Sam Altman, the CEO of OpenAI and public face of ChatGPT. Altman has been in the news quite a bit during his global PR tour, including an appearance at a U.S. Senate hearing last Tuesday, during which he asked for Congressional regulation of AI.