How to communicate when trust is low without digging yourself into a deeper hole
This is based on an internal quip doc I wrote up about careful communication in the context of rebuilding trust.
cofounder and CTO of honeycomb.io; pioneered modern observability. co-author of O'Reilly books "Database Reliability Engineering" and "Observability Engineering", now wrapping up the 2nd ed. loves free software, free speech, and peaty single malts. Click to read Charity Majors, a Substack with thousands of subscribers.
Visit charity.wtf → RSS feedOn Hacker News Feb 2016 – Jun 2025
This is based on an internal quip doc I wrote up about careful communication in the context of rebuilding trust.
Every job makes a strong first impression within days. At great jobs, the anxiety is "I hope I can measure up to these amazing people." At bad jobs, it's "oh god I hope this isn't what every day will be like."
Last week Facebook announced that they will be shutting down Parse.
Yesterday we had a super fun meetup here at Intercom in Dublin. We split up into small discussion groups and talked about things related to managing teams and being a senior individual contributor (IC), and going back and forth throughout your career.
I wrote a piece this week about what motivates people to become managers (tldr mostly org dysfunction), and Julian Dunn replied with some typically insightful tweets:
The best engineering orgs in the world are not the ones with the most (self-pronounced) "10x engineers", they are the ones where normal engineers can show up every day, do good work, and move the business materially forward. Oh yeah -- this is also the best way to build world-class engineers.
How can you tell the companies who are earnestly trying to improve apart from the ones who sound all polished and healthy from the outside, whilst rotting on the inside?
"I'm a VP Engineering at a 40-person startup. My CEO (former engineer) won't let me hire engineering managers. He says we can't afford such luxuries, all hands should write code. How do I make the case for managers?"
Lately I’ve been doing some career counseling for people off Twitter (long story).